Account Manager National Broadcasters - Broadcast Customer

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance economies.

A leading communications infrastructure provider, BAI operates an extensive broadcast network across 751 sites, delivering fully managed television and radio services covering 99% of the Australian population. In times of crisis, such as natural disasters, national broadcasters rely on BAI to maintain their communications with the public, and emergency services trust us to keep them connected and informed.

With the acceleration of 5G technology, BAI leverages its global experience to enable ubiquitous coverage in buildings, tunnels, stadiums and other congested hard to cover areas, as well as contributing to the creation of smart precincts.

LET’S EXPLORE THE ROLE

Lead the organisation in providing outstanding service delivery to the ABC and SBS to achieve and maintain high levels of client satisfaction. Protect current revenue and find new growth revenue for the portfolio of our broadcast customers, to meet and exceed agreed revenue, growth, and renewal targets.

Key Responsibilities:

• Develop strong customer relationships across both the ABC and SBS accounts
• Drive the activity and focus within BAI to deliver on customer outcomes and exceed customer expectations
• Support the team’s goals through strategic account planning
• Achieve and maintain a high level of customer satisfaction that protects existing business
• Forecast revenue and manage pipeline activity in Salesforce
• Actively seek out new growth opportunities with the ABC and SBS
• Achieve renewals sales targets where appropriate
• Develop partnerships and relationships across the ABC and SBS, demonstrating depth of understanding of customer’s needs and challenges
• Act as the customer advocate internally to ensure customer needs are satisfied
• Develop a strong working relationship with the ABC and SBS customer service managers
• Manage relationship management systems by providing administrative expertise
• Facilitate relationships between BAI and other departments within the ABC and SBS
• Liaise and coordinate activities between internal business units
• Maintain close engagement with the SMC to understand ABC and SBS’s pain points with service management and fault restoration
• Represent BAI’s products and services to the customer with confidence and credibility
• Ensure BAI’s offerings and products meet customer requirements and are delivered on time to agreed quality over the service life
• Assist and coordinate implementation of complex contractual negotiations
• Support the development, integration and onboarding of new customer tools and systems
• Develop the appropriate internal systems and communication to coordinate activity nationally and regionally
• Attend relevant conferences and seminars to develop professional skills and to network within the industry
• Support government engagement in relation to Future of broadcast platform initiatives & activities

LET’S HEAR ABOUT YOU

• Excellent relationship building skills at all levels of the organisation
• Previous 5 years account management experience desirable
• Strong background in financial, commercial, legal and property related principles will stand you in good stead
• Proven experiences in customer driven, innovative problem-solving skills
• Demonstrated verbal and written communications skills
• Strong understanding of CAPEX, OPEX and commercial fee development
• Able to demonstrate competency in managing complex deals
• Business/Commerce/Engineering Bachelors’ Degree from an accredited university

BENEFITS & CULTURE

At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program
• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product!

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment (at) baicommunications.com.

Want to learn more? Hit apply now!

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.