Risk and Situational Awareness Manager - Critical Communications

WHY BAI COMMUNICATIONS

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.

We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

LET’S EXPLORE THE ROLE

Risk and Situational Awareness Manager is a key role spanning and supporting multi-functional areas within the Critical Communications team. They have overall responsibility for continual environmental scanning, situational awareness and planning for all planned and unplanned events and incidents in NSW. They also own and maintain the Risk Register, Business Continuity Plans and Disaster Recovery protocol used to support the management of the NSW Public Safety Network.

Key Responsibilities:

• Ownership and ongoing maintenance of the Risk Register within ServiceNow
• Develop, own and maintain the Business Continuity Plans required to support the Critical Comms business
• Develop, plan and participate in tests and exercises to maintain preparedness, demonstrate the validity of the BCP and improve coordination.
• Responsible for conducting near-term, mid-term, and long-term analysis, providing current intelligence to Critical Comms leadership team, as well as support to operational planning.
• Support Service Management drive a Continuous Service Improvement Plan across the business.
• Provide situational awareness of Environmental threats such as bushfires, storm and other weather-related events to enable and support pro-active, reactive and crisis action planning
• Prepare, integrate, brief and publish broad and complex all-source intelligence studies, papers, briefings, and assessments in coordination with the Telco Authority (TA), Telco Emergency Management Unit (TEMU) and other User Agencies on known NSW related issues, to inform and support senior decision makers in budgeting, operational, planning, and policy decisions.
• Author Situational Awareness briefing reports with the NOCC.
• Serve as SME to support planned exercises, training events and crisis response operations as required, supervising others’ actions during exercises and provide feedback and after action reporting.
• Work closely with Security Compliance and ITSM teams to identify and analyse short-turnaround reports on Cyber threat issues.
• During major incidents and Emergency Events, triage information from a variety of resources and conduct initial analysis of the incidents and events.
• Support and contribute to the preparation and delivery of verbal and written Post Incident Reviews (PIRs).
• Support, establish, and continue a strong working relationship with TA operations, TEMU and appropriate departments within Emergency Service Agencies conducting all-source analysis and reporting, and provide a functional perspective with NSW emphasis on relevant existing and emerging threats.
• Support preparation and delivery of briefings, papers, and presentations as requested by customer.
• Attend relevant meetings as required in support of analysing and planning.
• Work closely with the WHS team to foster Safety in Design and review hazards as part of Risk management

LET’S HEAR ABOUT YOU

• Degree/MBA qualified from an accredited university in a related discipline.
• 5+ years of experience in emergency/crisis management, operations management, preferably in the telecommunications sector.
• Expertise in Risk Management, Business Continuity Planning, and Disaster Recovery Protocols. Skilled in high-tempo, mission-critical operations and navigating fast-paced environments with multiple stakeholders.
• Strong leadership abilities, capable of driving internal and external stakeholders, working unsupervised, and completing tasks without the need for regular follow-ups.
• Exceptional written and verbal communication skills; adept at synthesizing and presenting executive-level information.
• Knowledgeable in ITIL Service Management Framework, AIIMs, emergency management operations, and critical infrastructure sectors.
• Proficient in research, analysis, and technical writing, with a solid understanding of cybersecurity and its impact on critical infrastructure.
• Strong ability to analyse complex data
• Familiar with emergency service operators’ mapping tools, meteorological reports, and social media intelligence sources.
• Experienced in handling concurrent activities with short turnarounds and delivering results for diverse internal and external customers.
• Working knowledge and experience of the Endsley model for Situational Awareness
• Knowledge and experience of the Australasian Inter-service Incident Management System
• Post-qualification experience in an operational or technical environment with experience of Telecommunications P25 Radio
• Telecommunications: Technical Proficiency advantageous
• Working knowledge of ServiceNow ITSM will be well regarded

BENEFITS & CULTURE

At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

• Some of the reasons you should consider working with us include:
• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program
• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product!

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment (at) baicommunications.com.

Want to learn more? Hit apply now!

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.